Welcome to Dudley Car Hire. These Terms of Service govern your access to our website and vehicle rental offerings. By utilizing our services, you agree to these terms.
Rental Terms
All vehicle rentals are governed by a comprehensive Rental Agreement, which you will receive at the time of booking confirmation or when you collect your vehicle. This agreement outlines the specific terms, conditions, insurance coverage, charges, and your responsibilities for the rental. In case of any discrepancies between these Terms and the Rental Agreement, the Rental Agreement will prevail.
Eligibility Criteria
Renting a vehicle with us requires:
- To hire a vehicle from Dudley Car Hire, you must be at least 21 years old. Note that age restrictions may differ depending on the vehicle type, and additional fees may apply for drivers under 25. You need a valid driving licence appropriate for the vehicle category, held for the minimum duration outlined in the Rental Agreement. Valid identification and proof of current address are required, along with payment information and a security deposit. Please review the Rental Agreement for any further requirements.
Reservations and Payments
- Reservations can be made via our website, by telephone, or directly at our Dudley office. A deposit may be necessary to confirm your booking. The total payment, along with a security deposit, is generally required upon vehicle pickup. All prices are listed in British Pounds (£) and include VAT where applicable. We accept major credit and debit cards, with secure processing through trusted payment providers.
Vehicle Pickup and Drop-off
- At the time of collection, please conduct a thorough inspection of the vehicle and report any pre-existing damage without delay. A vehicle condition report will be completed and signed to document the vehicle's state. It is expected that the vehicle be returned in the same condition as when it was collected, allowing for normal wear and tear. Any new damage will be assessed and charged accordingly. Ensure the vehicle is returned with the same level of fuel; refueling charges will apply if it is returned with less fuel. Late returns may incur additional fees, so please notify us immediately if you anticipate being late. You will be held responsible for any parking fines, traffic violations, or other charges incurred during your rental, along with an administration fee.
Insurance and Liability Terms
- All rentals include basic third-party insurance. Comprehensive coverage details and excess amounts can be found in the Rental Agreement. Additional insurance options may be offered to limit your financial liability. It is advisable to review these options thoroughly. You are liable for any damage or loss up to the insurance excess amount, unless you have opted for additional insurance. Damage resulting from negligence, misuse, or violation of these Terms remains your responsibility, regardless of insurance coverage.
6. Modifications and Cancellations
Cancellation and amendment policies differ based on the type of booking and the notice provided. For precise information, please consult your booking confirmation or Rental Agreement. Be aware that late cancellations or no-shows may incur additional charges.
Prohibited Activities
Prohibited Uses of Rental Vehicle
- Use of the vehicle for illegal activities is strictly prohibited. This includes racing, off-roading, or engaging in any dangerous maneuvers. Transporting hazardous materials is not allowed. Sub-letting the vehicle or permitting unauthorized drivers is forbidden. Driving under the influence of alcohol or drugs is unacceptable. The vehicle should only be used for its intended purpose, and all passenger and weight limits must be observed. Travel outside the designated geographical area requires prior approval.
Breach of these terms may lead to rental termination and fees.
Liability Restrictions
To the fullest extent allowed by English and Welsh law, Car Hire Dudley will not be responsible for any indirect, incidental, or consequential damages, including loss of profits, data, or business, resulting from your use of our services. Our total liability for any claims will not exceed the rental amount you paid in the previous 12 months. This limitation does not apply to liability for death or personal injury due to negligence or fraud.
9. Applicable Law
These Terms are governed by the laws of England and Wales. Any disputes will fall under the jurisdiction of the relevant courts in this region.
10. Updates to Terms
Dudley Car Hire reserves the right to update these Terms at any time. Changes take effect immediately upon posting on our website. Continued use of our services indicates acceptance of the revised Terms.
11. Get in Touch
For inquiries regarding these Terms, please reach out to us.
Dudley Car Hire Services
Riverside Way, Dudley DY1 4DB, UK
Contact Number::
441384660132