Welcome to Dudley Car Hire. These Terms of Service govern your access to our website and vehicle rental offerings. By utilizing our services, you agree to these terms.
Rental Terms
All vehicle rentals are governed by a comprehensive Rental Agreement, which you will receive upon booking confirmation or at the time of vehicle collection. This document outlines the specific terms, conditions, insurance coverage, associated charges, and your obligations related to the rental. In case of any discrepancies between these Terms and the Rental Agreement, the Rental Agreement will prevail.
Eligibility Criteria
Requirements for Vehicle Rental
- To rent a vehicle from Dudley Car Hire, drivers must be at least 21 years old, although age restrictions may differ based on the vehicle type. A valid full driving license corresponding to the vehicle category is required, along with proof of identity and current address. Payment information and a security deposit are also necessary, along with any other conditions outlined in the Rental Agreement.
3. Reservations and Payments
- Reservations can be completed via our website, over the phone, or directly at our Dudley office. A deposit may be necessary to confirm your booking. Full payment, along with a security deposit, is usually required upon vehicle pickup. All prices are listed in British Pounds (£) and include VAT as applicable. We accept major credit and debit cards, processed securely through trusted payment systems.
Vehicle Pickup and Drop-off
- At the time of vehicle collection, it is important to conduct a thorough inspection and report any pre-existing damage right away. A vehicle condition report will be completed and signed to document this. Upon return, the vehicle should be in the same condition as it was when collected, taking into account normal wear and tear. Any new damage will be evaluated and may result in additional charges. It is also required that the vehicle is returned with the same fuel level; refueling fees will apply if the fuel level is lower. Late returns may incur extra charges, so please contact us if you expect to return the vehicle later than scheduled. You are responsible for any parking fines, traffic violations, or related charges incurred during the rental period, along with an administration fee.
Insurance and Liability Terms
- All rentals include basic third-party insurance. Details regarding coverage and excess amounts can be found in the Rental Agreement. Additional insurance options are available to help minimize your financial liability. It is beneficial to review these options thoroughly. You remain liable for damage or loss up to the excess amount unless additional insurance is selected. Any damage resulting from negligence, misuse, or violation of these Terms is your responsibility, regardless of insurance coverage.
Cancellation and Modifications
Cancellation and amendment policies differ based on the type of booking and the notice given. For precise information, please consult your booking confirmation or Rental Agreement. Be aware that late cancellations or no-shows may incur fees.
Prohibited Activities
Prohibited Uses of Your Vehicle
- The vehicle must not be used for any illegal activities or purposes. This includes racing, rallying, off-roading, or other dangerous activities. Transporting hazardous materials is prohibited. Sub-letting the vehicle or permitting unauthorized drivers is not allowed. Driving under the influence of alcohol or drugs is strictly forbidden. Usage must align with the vehicle's intended design, and passenger or weight limits must not be exceeded. Operating the vehicle outside the agreed geographical limits requires prior approval.
Breach of these terms may lead to rental termination and extra fees.
Liability Limitations
To the fullest extent allowed by English and Welsh law, Car Hire Dudley will not be responsible for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business, resulting from your use of our services. Our total liability for any claims is limited to the amount you paid for the rental in the past 12 months. This limitation does not apply to cases of negligence leading to death or personal injury, or in instances of fraud.
9. Applicable Law
These Terms adhere to the laws of England and Wales. Disputes will be resolved exclusively within English and Welsh courts.
10. Modifications to Terms
We can update these Terms at any time. Changes take effect immediately once posted on our website. Continued use of our services indicates your acceptance of the updates.
11. Get in Touch
For inquiries regarding these Terms, please reach out to us:
Dudley Car Hire Services
Riverside Way, Dudley DY1 1BS, UK
Contact Number::
441384660132